Refund & Return

Refund & Return Policy

At Perceptive, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we have a transparent and customer-centric Refund & Return Policy in place to address your concerns and provide you with a hassle-free resolution.

1. Refund Policy:

   - If you are unsatisfied with your order or have received a product that does not meet your expectations, you may request a refund within [X] days of receiving your order.

   - To initiate a refund request, please contact our dedicated customer support team with your order details and reason for the request. We will guide you through the process and work to resolve the issue promptly.

2. Return Policy:

   - We accept returns for eligible products within [X] days of delivery, provided that the items are in their original condition, packaging, and have not been used or damaged.

   - To request a return, please contact us to obtain a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Returns without an RMA number may not be accepted.

3. Return Shipping:

   - Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return label for your convenience.

   - Please ensure that the returned items are securely packaged to prevent damage during transit, as we cannot issue refunds for items that are returned in unsatisfactory condition.

4. Refund Process:

   - Once we receive and inspect the returned items, we will process your refund within [X] business days using the original payment method. You will receive email confirmation once the refund has been issued.

   - Refunds are typically credited back to your account within a few business days, depending on your financial institution's processing times.

5. Exclusions:

   - Please note that certain items, such as custom or special-order products, may not be eligible for refunds or returns unless they are defective or damaged.

   - Restocking fees may apply to returned items that are not in their original condition or have been used or altered.

At Perceptive, we value your trust and strive to provide a transparent and fair Refund & Return Policy that empowers you to shop with confidence. If you have any questions or require assistance with a refund or return, please contact our customer support team, and we will be happy to assist you promptly. Your satisfaction is our priority, and we are here to ensure that your experience with us is positive and rewarding.